We accept any major credit card, Paypal, Amazon Pay, and Google Pay.

Your 100% satisfaction is important for us.

• Return Window: We have a 14-day return policy from the time you receive your goods.
• Final Sale: All skincare products, non-silk items, digital products (i.e. Follow Along Videos), custom products (i.e. embroidered pillowcases), or items purchased with a discount code are considered final sale. They are ineligible for returns, refunds, or exchanges. 
• Silk Products: We only offer refunds or exchanges on silk products that are unopened and unused. Please note that return shipping costs are the customer’s responsibility.
• Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Refunds DO NOT include shipping charges.
• Damaged Products: If your item arrived broken or damaged during transit, please contact us with proof of damage, and we will gladly assist you in processing a return or exchange.
• Return Process: To start a return, you can contact us at support@thenaturalfaces. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Refund: If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
• Cancellations: If you wish to cancel your order, please contact us immediately. If your order has been shipped or embroidered, we are unable to cancel.

We ship Internationally! However, at this time, we do not ship to Spain, Italy, or Mexico.

Free shipping in the US for orders $150+

Please allow an additional 7 business days for embroidered pillowcases

Please review our Shipping Policy for our International and Domestic Shipping Terms and Conditions.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods. We will ship your order soon!

Our support team is always happy to guide you at any step! Contact support@thenaturalfaces for any questions.

If you have any questions about your order, our products, or need assistance, please reach out to us at support@thenaturalfaces.com or use the form submission below. We’ll get back to you as soon as possible!

For collaborations, wholesale opportunities, or other business-related inquiries, please email us at thenaturalfaces@gmail.com.