Returns are NOT accepted on SALE items or items purchased with discount code.
Refunds DO NOT include any and all shipping charges.
For cancellations, please contact us immediately. If your order has been shipped or embroidered, we are unable to cancel.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package soon.
Our support team is always happy to guide you at any step! Contact thenaturalfaces@gmail.com for any questions.